1.1 This webshop is managed by Luxor B.V.. These general terms and conditionsare applicable on all offers, orders and agreements of Luxor B.V., located in Amsterdam at Danzigerkade 209A, 1013 AP, Chamber of Commerce registration number 20063497, VAT number NL8002.54.119.B01.
1.2 During the order proces you will be referred to the applicability of the general terms and conditions of Luxor. After reading you can tick that you agree with the content and applicability of the general terms and conditions. Luxor takes no order when the terms and conditions are not accepted.
1.3 Luxor guarantees that the delivered products correspond to the agreement and meets the specifications from the offer.
1.4 The provisions in these general terms and conditions can only be admitted if expressly agreed in writing and in which case the other provisions of these terms and conditions shall remain in full force.
2.1 We aim to deliver the products within 1 day. The product will be delivered latest within 3 days after ordering. If this is not possible (product temporarily not in stock) or another reason of delay, or the order can’t or only partly be delivered, you will receive an email within 14 days after ordering and you have the right to cancel the order without any costs.
2.2 When the agreed delivery time, whatever reason, will be passed by Luxor, Luxor will inform the client immediately by email. In this case the client is allowed to cancel the order by emailing Luxor.
2.3. Any payments made already by the client will be refunded immediately, not later than within 14 days after Luxor received the request (article 2.4) of cancelling the order.
3.1. All prices of the offered goods are in EURO’s and including VAT. All orders below 75,- will be upcharged by a handling and transport cost fee, unless otherwise agreed.
3.2 All prices are subject to obvious printing errors.
3.3 Payment for orders can be done through iDeal and creditcard (Mastercard, Visa & American Express).
4. Cooling off period
4.1. After the ordered product has received by the customer, the customer has the power, to declaim the underlying agreement with Luxor of receipt products within 30 working days. The buyer do not have to give any reason for this.
4.2. If the customer declaims the agreement as under article 4.1 of these general conditions, the customer wishes to terminate this in writing (via E-mail, letter or fax) to Luxor. The customer must send the product, after consultation with Luxor, to a by Luxor pointed return address. In this case, the customer is responsible for the costs and the risk for sending.
4.3. If the customer already has done some payments at the time the customer declaims the agreement with Luxor pursuant to article 4.1. and 4.2 of these terms and conditions has revoked, Luxor will take care these payments (excluding the cost of transmission by you paid) will be refund within 14 days after the product returned by the customer has received by Luxor.
4.4. Luxor reserves the right to refuse or to returned products to only a portion of the amount paid to credit where it is suspected that the product has already been used or by the fault of the buyer (other than that of Luxor or the supplier of the product) is damaged.
4.5. If a product is returned that in the view of Luxor damaged an act or omission of the customer or otherwise due the risk of the buyer, the Luxor will inform in writing (by fax, letter or E-mail). Luxor has the right to the depreciation of the product as a result of this damage of the amount to be paid back to the customer.
5. personal data and data management 5.1 if you place an order at Luxor, then your data will be included in the customer file of Luxor to process your order. Luxor adheres to the Wet Bescherming Persoonsgegevens (WPB).
5.2 Luxor respects the privacy of the users of the Web site and assume a discreet and confidential treatment of your personal data.
5.3 Unless the customer has indicated that the buyer here, not the customer’s data will be included in a central file of Luxor. This data will be used to the customer fully up to date in terms of the business and services of Luxor. The processing of the data of the customer will be in accordance with the applicable laws and regulations.
5.4 the customer can obtain in the data sent to Luxor on the person of the customer are included in the file of Luxor. The customer shall be entitled to require modification of the data, if these data are not correct.
6.1 Luxor guarantees that the delivered products meet the agreement and meet the specifications stated in the offer, and is thereby gave in for the factory warranty of the product delivered to you. This warranty provision is without prejudice to the rights and claims that the law assigns to the buyer.
6.2 warranty claim shall lapse if other than the designated by the manufacturer service/repair services repairs or other work on the product.
7.1 the contract for purchase and sale will be concluded at the moment of the consumer accepts the offer and comply with the corresponding conditions.
If the consumer has accepted the offer electronically, without delay, by electronic means receipt of Luxor confirms the acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the agreement, within the period specified in art. 4.
7.2 shall be entitled to dissolve the agreement if Luxor Luxor is good grounds for believing that the consumer does not meet his obligation will (can). If an order is not accepted or further conditions attached thereto, shares Luxor this motivated within 10 (ten) days after receipt of the order.
8. Images and specifications it seeks the images as closely as possible to match the reality.
9. Non-conformity/defective product if the delivered goods are not in accordance with the agreement, the consumer should any defects or wrong delivered goods within a reasonable time of discovery to sign in to the company. Luxor recommends to inspect the delivered goods immediately upon receipt and defects in writing within a reasonable time.
10. Force majeure In case of force majeure the seller cannot be called upon to make good the damage thereby at the buyer, except and to the extent that seller due to the force majeure situation has had an advantage that he would not have had to correct performance.
11.1. It is possible that you are dissatisfied with a product and/or service. Please contact us as soon as possible, preferably by e-mail to: email@example.com. At the latest within 30 days we will respond to your complaint.
11.2 we come together there does not matter, then the dispute will be submitted to the competent court in Amsterdam.
12. Intellectual and industrial property rights the customer must all intellectual and industrial property rights which rest on the goods delivered by Luxor to respect fully and unconditionally.
13. Miscellaneous if the customer in writing of an address to Luxor, Luxor is entitled to send all orders to the appropriate address, until the customer has passed a new address Luxor.
For questions, comments and suggestions you can send an email to firstname.lastname@example.org.